ABOUT US
Medcall
With a growing Spanish-speaking population bilingualism is a must. Our answering service call center contains a hub of bilingual call operators (English and Spanish speaking) who are dedicated to answering callsthat come in on our Spanish linesfirst. When you set up the voice recording that callers will hear when they reach your line with Medcall you will just put in a prompt that says something like, “Para español, oprima numero 2”, and when they hit the two-button the system will direct them to a line in our systemthat is dedicated specifically to Spanish speaking callers.
Medcall can set appointments for you in your own existing EMR system. Our IT department will be able to set up a connection that allows our answering system to interface with your existing EMR system so that we can schedule the appointments in your system in the exact sameformat that you have been viewing them in the past. Your appointments will be set for you and you won’t even know that it is actually our operators scheduling the appointments for you instead of your staff.
WHAT WE DO
How We Help Medical Practices
Taking care of patients is your top priority, and taking care of your inbound callsis ours. Why risk sending important calls to voicemail, relying on error prone technology, or unnecessarily burdening on-callstaff when you can dependon a trusted team of HIPAA compliantcall center professionals? At Medcall, our solutions are designed to meet the needs of your practicewhile delivering an exceptional telephone experience to your patients and staff.
Clear and speedy communication is key in the medical industry, as time is always of the essence when it comes to an individual’s health. At Medcall, we can provide a medical answering service for your hospital or clinic that will provide the efficient electronic communication that your facility needs. Ensure accuracy with every incoming call. There’s no room for mistakes when it comesto healthcare or the medicalfield, in general,and we have a +98% on-callcommunication accuracy, so patient calls are connectedto the correct on-call provider.
MedCall USA
Medical Appointment Scheduling and Patient Intake
Allow your patients the option of scheduling or rescheduling appointments at their leisure. Our medical answering service can connect to web-based systems and manage appointment requirements on your behalf. Streamline the patient information and intake process to improve the customer experience with medical answering services, so that you can spend more time taking care of your healthcare patients. When it comes to patient satisfaction, you also want to ensure your patients receive great service by those contracted to interact with them when you’re not available. Our representatives act professional and will interact appropriately with your patients.
MedCall USA
Inbound and Outbound Calls
Calls to your medical practice are important, and every detail impacts the quality of care your patients receive. From the tone of the operator’s voice to their level of understanding and ability to efficiently process the patient’s request, every step presents an opportunity to either improve the quality of care or to make a bad situation worse. We recognize the importance of these calls and train every agent on medical accounts to ensure each, and every call helps your practice deliver an exceptional patient experience.
MedCall USA
Improving Patient Call Quality
Our medical call answering service complies with HIPAA requirements in every way. Every stage of the procedure is designed to guarantee patient privacy is completely protected, from telephone recordings and software systems to the encrypted delivery techniques utilized for safe communications. Patient confidentiality is essential in health care. Even more damaging than the fines levied for breaking HIPAA is the lost trust that can result between a health care provider and a patient. We ensure patients are dealt with not only professionally but with full confidentiality.Taking care of patients is your top priority and taking care of your inbound calls or Outbound calls is ours. Why risk sending important calls to voicemail, relying on error prone technology, or unnecessarily burdening on-call staff when you can depend on a trusted team of HIPAA compliant call center professionals? At Medcall, our solutions are designed to meet the needs of your practice while delivering an exceptional telephone experience to your patients and staff.
